Last updated: 8 August 2026.
Preparation and delivery
Orders are normally prepared within 1–2 working days. Different times shown on a product or combination page prevail for that item. If an order includes items with different availability, it may be shipped when all items are ready unless otherwise agreed.
In Italy, SDA Standard (approximately 2–3 working days) and SDA Express (approximately 24–48 working hours) are normally offered where available for the address entered. The exact service, cost, surcharge and estimate are shown in the basket and checkout before ordering. Standard shipping is free when the basket reaches the displayed threshold, currently €99.
Delivery dates are estimates. For consumers, risk passes when the customer or a nominated third party other than the carrier takes physical possession of the goods.
Checking the parcel
Check the number of parcels and packaging on delivery. For visible damage, note “accepted subject to inspection” with the reason on the carrier's document and contact us promptly. Failure to make a reservation does not remove mandatory consumer rights or the legal guarantee.
Shipping within Italy
With SDA Standard, the shipping cost decreases according to the value of products in the basket.
The final cost, any surcharges and the services available for your address are always shown in the basket and checkout before ordering. SDA Express, when available, has a separate rate.
International shipping
We deliver to the 28 European destinations listed below. The minimum product order for delivery outside Italy is €80.00, excluding shipping.
Rates are calculated from the actual cart weight in 1 kg bands, with a 30 kg tariff limit. The applicable cost is shown in the cart and checkout before payment.
Countries served
For orders over 30 kg or destinations not listed, contact us before ordering.
B2C right of withdrawal
A consumer may withdraw without giving reasons within 14 calendar days from physical possession of the goods. Send an unequivocal statement within that period to [email protected], identifying the order and products. The model form in the Terms of sale may be used but is not mandatory.
Return the goods within 14 days of the notice to SP Quality S.r.l., Strada Cebrosa 25, 10036 Settimo Torinese (TO), Italy. Direct return costs are borne by the customer unless stated otherwise. The customer is liable only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
We refund payments, including standard delivery, within 14 days of the notice, using the same payment method where possible and without fees. We may withhold the refund until the goods or proof of return are received.
Exceptions
Withdrawal is excluded in the cases laid down by Article 59 of the Italian Consumer Code, including goods made to measure or clearly personalised—such as edible prints made with a customer-selected image, text, shape or layout—rapidly deteriorating or expiring goods, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. The applicable exception is shown before purchase.
Support
Email [email protected] or call +39 011 818 2350. See also the Terms of sale.
