Effective from 8 August 2026. Save or print this page with the order confirmation.
1. Seller
SP Quality S.r.l., VAT and tax code 11043610010, Strada Cebrosa 25, 10036 Settimo Torinese (TO), Italy; +39 011 818 2350; [email protected]. These terms govern purchases on tuttopasticceria.com.
2. Consumers and professionals
Consumer protections apply to individuals buying outside a business or professional activity. B2B customers may request accreditation; dedicated terms and discounts are communicated after company-profile verification. A request does not guarantee approval.
3. Products and pre-contract information
Essential characteristics, price, availability, variations, special lead times and mandatory information appear on the product page and at checkout. For food, ingredients, allergens and other mandatory information available before purchase form part of the offer.
4. Order and contract
Before sending an order, the customer can review and correct data, products, costs and payment. Pressing the button that states the obligation to pay submits a binding order. The contract is concluded when acceptance is confirmed, subject to unavailability, evident errors or legitimate checks communicated without delay. The confirmation summarises the order and applicable terms version.
5. Prices, invoices and payment
Consumer prices are in euros and include VAT unless lawfully stated otherwise. Delivery, surcharges and total are shown before the order. Available payment methods are those displayed at checkout, currently bank transfer and, where offered, cash on delivery. Invoice data must be accurate.
6. Delivery and risk
Methods, costs and estimates are shown in Shipping and returns and at checkout. Consumer risk passes on physical possession. A carrier reservation helps document visible damage but does not limit the legal guarantee.
7. Withdrawal
A consumer may withdraw within 14 calendar days of physical possession by sending an unequivocal statement to [email protected]. Goods must be returned within 14 further days to SP Quality S.r.l., Strada Cebrosa 25, 10036 Settimo Torinese (TO), Italy. Direct return costs are borne by the consumer unless stated otherwise. We refund all payments, including standard delivery, within 14 days of notice using the same payment method where possible; the refund may be withheld until goods or proof of return are received. Liability is limited to diminished value caused by excessive handling.
Model withdrawal form
To SP Quality S.r.l., Strada Cebrosa 25, 10036 Settimo Torinese (TO), [email protected]: I hereby give notice that I withdraw from my contract for the following goods: […]. Ordered/received on: […]. Consumer name and address: […]. Date: […]. Signature (only for paper forms): […].
8. Exceptions and personalised goods
Withdrawal does not apply in the cases under Article 59 of the Italian Consumer Code, including made-to-measure or clearly personalised goods, rapidly deteriorating or expiring goods, and sealed hygiene/health goods once unsealed. Edible wafers and prints made using a customer-selected image, text, shape or layout are clearly personalised. The exclusion is shown before adding to the basket and in the order summary. Rights for defects remain unaffected.
9. Legal guarantee
Consumers benefit from the legal guarantee under Articles 128–135-septies of the Italian Consumer Code. Where legal conditions are met, remedies include repair or replacement without charge and, where applicable, proportionate price reduction or termination. No internal reporting deadline restricts mandatory rights.
10. Complaints and disputes
Send complaints to [email protected]. Italian law applies without prejudice to mandatory protection in the consumer's country of habitual residence. Consumers may use competent ADR bodies and courts provided by law. The former EU ODR platform has been discontinued and is not presented as an active channel.
11. Privacy
See the Privacy notice. Accepting these terms is not consent to marketing.
